The Toronto Scuba Centre is the only scuba training organization in the Greater Toronto Area to offer courses year-round, week-by-week, with the exception of holiday weekends. We do our best to make sure courses run regardless of enrolment numbers. To maintain the highest standards of training, course equipment, course consistency and the relationships with our training facilities, teaching staff and with PADI, we incur and commit to substantial costs. Cancellations and changes by customers are sometimes unavoidable and we understand that. In order to be able to continue to offer those high standards, however, it is necessary for some of those costs to be borne by the customer in the event of a cancellation or schedule change.
All course fees at Toronto Scuba Centre are non-refundable regardless of circumstance. A student is welcome to reschedule or postpone their course to a later date, subject to the administrative fees set out in this policy. Course payments are not interchangeable and cannot be substituted for in-store purchases.
Courses, course credits, or equipment rental fees purchased from Toronto Scuba Centre or the dive store that have not been redeemed by the customer within 12 months of the course sign-up date or purchase date will cease to be redeemable and are not transferrable. If a portion of a course has been redeemed and the remainder is capable of being postponed, then the remaining portion must be completed within 12 months of the end of the initial completed portion.
Courses requiring multi-stage attendances (such as class/pool training and open water certification dives) that have a set course fee paid in one amount are not refundable in part if a student completes one portion of the course, but then is unable to complete the next portion of their course. Students are able to postpone the remaining portion of the course to a later date, however, this may be subject to that student completing a refresher if the postponement exceeds 12 months from the initial training. The cost of that refresher will be determined at the time of the refresher and may either be the price of TSC’s “Refresher” course or a fee that reflects the costs borne by TSC. Money paid as the fee for one course is also not transferrable towards the cost of another course with TSC. Similarly, no partial refund will be available in the circumstances where two people sign up for a course using the buddy course fee and then either one of them is unable to complete the full requirements for that course.
Toronto Scuba Centre is happy to accommodate rescheduling complete or partial course components. No rescheduling fees are incurred if these changes are requested with more than 14 days notice ahead of the course or course component. Rescheduling is subject to course, instructor and equipment availability. As our courses frequently fill up, the next available course may be months away, or may be in the next diving season.
The Toronto Scuba Centre will charge an administrative fee to a customer under the circumstances described below. This fee is used to cover the facility rental fees and instructor costs associated with our courses. This fee must be paid before the new course date will be secured. Failure to pay the administrative fee will result in the customer being removed from the scheduled course date or by Toronto Scuba Centre withholding documentation approving the completion of the course and receiving certification.
The circumstances in which an administrative fee shall be charged are:
- A failure to attend a course on the course date that the customer previously requested;
- A failure to attend the entirety of a course on the course dates that the customer previously requested; and,
- A change request by a customer that is less than 14 days from the date of their scheduled course.
The administrative fee charged for those circumstances described above is:
- With 7 to 14 days notice: $85 plus applicable taxes
- With less than 7 days notice: $125 plus applicable taxes
If a course is rescheduled multiple times, the administrative fee will be charged for each rescheduling request.